Troubleshooting
Problem
Planning Analytics Workspace becomes inaccessible frequently.
Symptom
-- Restarting the Planning Analytics Workspace containers doesn't resolve the issue.
-- Deleting and recreating containers makes the environment work again.
-- The environment becomes inaccessible again roughly after 15-30 mins.
-- The issue is environment-specific.
-- The wa-proxy.log over the impacted server contains the following errors.
StatusCode: 503, error: {message: 'Error: connect ECONNREFUSED 172.21.0.5:8082'
Resolving The Problem
In one scenario, the issue was triggered due to a security patch disabling IP forwarding over the Linux server. Removing the patch helped resolved the issue.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
01 April 2022
UID
ibm16568591