Troubleshooting
Problem
Symptom
TransactionID = xxxxxxxxx Script Error
https://tags.tiqcdn.com/utag/ibm/web/utag.js
Environment
RDP Server
Resolving The Problem
1.On desktop of the RDP server, open Internet Explorer browser
2. At the upper right>Click Settings and select "Internet Options"
3. On the General tab, scroll down and locate and click Settings and select "View Files"
4. It will open a new window. Select all the cookie files listed and delete it. These are just temporary cookies
5. Click ok
6. Still in General Tab>under Browser History>Click Delete (the one left of Settings)>the first 4 boxes should be checked>at bottom select Delete
7. Once done, click Apply and ok and close Internet Explorer.
NEXT
1.Select Start button (lower left)>select your Modeler name (at upper right)>select Sign Out
2.RDP back in as the modeler account
3.Test signing into Architect
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
20 December 2021
UID
ibm16528444