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Abstract
If Performance Tools on the web is not working correctly, check the following items before reporting the problem to IBM support.
Content
You are in: IBM i Technology Updates > Performance on the Web > Performance Data Investigator Troubleshooting ...
Specific Errors:
- Expected Collections are Not Available
- No Collections Displayed
- Error where Investigate Data tree is expected
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General Problem-Solving Tips:
- Verify you have the right Authority to properly use PDI
- Rebuild Collection Table
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System Monitor Troubleshooting
Authority Issues:
- No collections in Collection selection section
- No perspectives in tree
- Display button not activated
No Collections shown
You see "None" in the Collection Name field when you expect to see a list of valid collections.
- Verify you can see the collections in the Manage Collections List
- If the collection is not there, Rebuild the Collection Table
- And make sure that Collection Services is correctly configured and started to create the database files:
- Check Authority and Authorization Lists
- Go through this list: Expected Collections are Not Available
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PDI may show "None" for collections available when the perspective is launched from left navigation. As a temporary circumvention, open the perspective tree on the right by clicking "Investigate Data" (report to service):
"Error" where Investigate Data tree is expected
This can be caused by clicking the Investigate Data link before the internal tree is populated. If you try to open the Investigate Data tree too quickly after logging in to IBM Navigator for i, the data won't be available so "Error" will result.
Click the Reload button:
But wait until Welcome panel is fully loaded:
Another option is to Select Investigate Data to have the tree open on the right panel:
If this still doesn't work, you can circumvent by logging out and logging back in:
Then, wait for Welcome panel before clicking to open the Investigate Data tree.
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If you get any text that is showing "RESOURCEMISSING" where a label or other text is expected, it may be that your browser cache did not get cleared since applying the last new PTFs.
See Browser Tips
Stop and restart the ADMIN1 server to fix this (something happened with the stop and restart when applying the PTFs):
> ENDTCPSVR SERVER(*IAS) INSTANCE(ADMIN1)
> STRTCPSVR SERVER(*IAS) INSTANCE(ADMIN1)
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Reporting to Development
Log files for Performance Data Investigator are found with the Navigator for i. Information is here: https://www.ibm.com/support/pages/node/6486565#logFiles
All of the pertinent log files can be gathered and sent in to service with the QMGTOOLS HTTP Admin collector:
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Component":"","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB57","label":"Power"}}]
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Document Information
Modified date:
15 May 2023
UID
ibm11164688