Troubleshooting
Problem
Installation of Optim Test Data Management TDM or Data Privacy DP fails with the following error message during the installation process : ZeroGu6: Windows DLL failed to load at ZeroGa4.b(DashoA10*..) at ZeroGa4.b(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..) at com.zerog.ia.installer.Main.main(DashoA10*..) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at com.zerog.lax.LAX.launch(DashoA10*..) at com.zerog.lax.LAX.main(DashoA10*..)
Symptom
While trying to install IBM Infosphere Optim TDM / DP, using at least the Workstation component, on a Microsoft Windows Server 20012 / 2012R2,
an error message box appears, even the installation, here the launchpad64.exe / launchpad.exe,
was started with "Run as Administrator".
This is independent of the used bit version.
A screen like this will appear:
While selecting "Details...":
Resolving The Problem
The installation can be finished successfully while setting the two files below to Windows 7 compatibility mode.
File 1: launchpad64.exe / launchpad.exe, depending on which bit version you plan to install
File 2: depending on the used launchpad version, 64 or 32 bit, go into
a. win86_64 (If you are running launchpad64.exe) or
b. win86_32 (If you are running launchpad.exe) folder.
If you Install as Administrator, change the compatibility of install.exe to Windows 7.
If you Install as Current User, change the compatibility of userinst.exe to Windows 7.
Launch the launchpad64.exe or launchpad.exe as Administrator
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Document Information
Modified date:
08 July 2021
UID
swg21686842