IBM Support

Opening IBM i2 Analyst's Notebook results in error message "The server software is not running" and the program does not open

Troubleshooting


Problem

Starting i2 Analyst's Notebook (ANB) results in error message: No permit for the requested feature was found.[Local computer, IBMANB.main 1] The server software is not running. [ , IBMANB.main 1] No servers responded to the broadcast. [IBMANB.main 1]

Symptom




Cause

The client workstation attempting to start ANB had no network connectivity to the server running the license manager.

Diagnosing The Problem

Executing a "ping" from the client workstation attempting to start ANB to the IP address in the error message resulted in a "Request timed out". The "ping" was unsuccessful, which indicates a network connectivity issue to the license server.

Resolving The Problem

Enable network connectivity from the ANB client to the license manager server.

[{"Product":{"code":"SSXUXD","label":"i2 Analyst's Notebook"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.9.9;8.9.7;8.9.5;8.9.11;9.0.0;9.0.1;9.0.2;9.0.3;9.0.4","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

More support for:
i2 Analyst's Notebook

Software version:
8.9.9, 8.9.7, 8.9.5, 8.9.11, 9.0.0, 9.0.1, 9.0.2, 9.0.3, 9.0.4

Operating system(s):
Windows

Document number:
553213

Modified date:
16 June 2018

UID

swg21991447

Page Feedback