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Opening a DOORS module results in baseWindowCallbacks.inc DXL error

Troubleshooting


Problem

When a module is opened, the following DXL error is displayed

-R-E- DXL: <config/baseWindowCallbacks.inc:1560> An unexpected error has occurred.
Backtrace:
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<wizard/welcome/welcomewiz.dxl:706>
<Line:1>
-R-F- DXL: <config/baseWindowCallbacks.inc:1560> internal error, please submit a bug report
Backtrace:
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<config/baseWindowCallbacks.inc:1823>
<wizard/welcome/welcomewiz.dxl:706>
<Line:1>

Symptom

Most users can open the module successfully.
A few people fail to open the module and get the following DXL error
image 2082

Resolving The Problem

1. DOORS menu: Tools > Options...
image 2083
2. Clear the following 3 options in the Settings tab
image 2087

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

ibm11170052

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