Question & Answer
Question
If you are having a problem with your Uni-directional Gateway and are unsure what information to include in your Case, follow these instructions.
Answer
1) Set your Uni-directional Gateway in Debug mode
If the Uni-directional Gateway is not starting or dies shortly after startup, use this command:
$OMNIHOME/bin/nco_g_objserv_uni -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &
If the Uni-directional Gateway is running, set the server in debug mode through the NCO_SQL interface:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO
2) Re-create the error, then set the Uni-directional Gateway back to default:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO
3) Gather the following files for Support
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.*
cp /etc/hosts .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
$OMNIHOME/bin/nco_g_objserv_uni -version >nco_g_objserv_uni.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -ef >ps.txt
vmstat >vmstat.txt
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"ARM Category":[{"code":"a8m500000008ZwPAAU","label":"Core Omnibus"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.1.0"}]
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Document Information
Modified date:
05 July 2023
UID
swg21634380