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OCX failed to register, HRESULT 3 error when installing Rational Robot

Troubleshooting


Problem

This technote describes a possible cause for IBM® Rational® Robot installation failure, and provides the solution for this problem.

Cause

This problem can potentially be caused by a dll conflict with another brand testing product that may already be installed on the system.

Resolving The Problem

When installing Rational Robot, you might encounter any of the following errors:



    Error 1904.Module c:\program files\rational\rational test\rtassetbrowser.ocx failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rtlogtreectrl.ocx failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rtreportbrowser.ocx failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rttestscriptctrl.ocx failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rttestserverui.dll failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rttestinputtree.ocx failed to register, HRESULT 3. Contact your support personnel
    Error 1904.Module c:\program files\rational\rational test\rttestplantree.ocx failed to register, HRESULT 3. Contact your support personnel

When trying to launch Rational Robot, the following error message might appear:

    The ordinal 10949 could not be located in the dynamic link library OTP60AS.dll.

If there are other branded testing tools installed on the system, try the following:
  1. Uninstall the other testing tools.
  2. Uninstall Rational Robot from add/remove programs.
  3. Reinstall Rational Robot.
Alternatively, you may also try to copy the Rational installed osc60as.dll (typically found under C:\Program

[{"Product":{"code":"SSSHDX","label":"Rational Robot"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.1;7.0.1.1;7.0.1.2;7.0.0.4;7.0.1.3;7.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21189978

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