Troubleshooting
Problem
This document describes and solves an issue in the Application Import and Application Export dialogs.
Symptom
The Application Import and Export Features have been introduced on TPAE / Maximo 7.5 and it allows end users to import and export data directly in the applications they normally use, without the need be granted with MIF applications access, for example External Systems.
In order to configure such feature, an Object Structure must be defined using the main application table, for example, Assets, Locations, Work Orders
To enable the Application Export Feature:
In the Object Structure application > Select Action > Add / Modify Application Export Support
Click New Row and define the Application name and the File Type to be used.
To enable the Application Import Feature:
In the Object Structure application > Select Action > Add / Modify Application Import Support
Click New Row and define the Application name and the File Type to be used.
The next step is to grant a user group with the access to both "Application Import " and "Application Export" sigoptions
Restart MXServer to ensure the user profile will be updated.
Once features are configured, these two buttons will be added to the Application Tool Bar
When clicked, these buttons will bring a Dialog:
The user may choose the Object Structure and browse for the Import file.
PROBLEM:
If the Object Structure is not listed in the lookup, there might be a problem in Object Structure configuration tables.
Run the following SQL Query:
( Replace 'app_name' with the application name )
Select app, usewith, primaryobject, intobjectname from maxintobjapp where app = 'app_name' and usewith= 'APPIMPORT';
The result set may contain the rows for both Application Import and Export.
Verify the primaryobject value, this must match the Object Structure parent table. ( Eg. ASSET ).
If these values are not matching, it means the Object Structure layout has been modified after these features were enabled.
The only solution is this case is to disable the features and enable them again.
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Document Information
Modified date:
17 June 2018
UID
swg21681265