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Object doesn't support property or method 'createNSResolver' on IE 11

Troubleshooting


Problem

When using Internet Explorer 11 with EP 10.1.1 FP4 even though it is a supported configuration the error: Object doesn't support property or method 'createNSResolver' would occur when opening a Contributor Application.

Symptom

Component error:
(0x800a01b6)
Component description:
Object doesn't support property or method 'createNSResolver'
Script catching error:
planning12.js::errorCheckThrow
Loading this page:
Error definitions XML: errorLookupStringsAtClient: Object doesn't support property or method 'evaluate'



All other errors/error stack:
(errorServerReturnedError) planning12.js::errorCheckThrow
(errorCatch) planning00.htm::continueLoad:catch

Cause

IE 11 will work with planning but not in the default (Edge) mode.
Compatibility mode needs to be use instead.

Environment

EP 10.1.1 FP3 or FP4 with IE 11

Resolving The Problem

If the error occurs, go to Compatibility View Settings in IE and add the Contributor page to the list.

Procedure is also described here:


http://windows.microsoft.com/en-gb/internet-explorer/use-compatibility-view#ie=ie-11

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21962490

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