Troubleshooting
Problem
Order Hub was made available to v10 Traditional On-Prem Customers as part of September 2022 (10.0.2209.1) release.
On configuring and starting SBAMetricsServer in this environment, the following NPE is thrown:
2022-10-26 04:50:05,195:ERROR :main: Could not start adapter successfully for serverName: SBAMetricsServer [system]: [01e000aa-d2fb-4840-8666-4c4ef98c747e]: [ ]: IntegrationAdapter 2022-10-26 04:50:05,195:ERROR :main: [1666785005195]Error_description_not_available []: []: [ ]: IntegrationAdapter 2022-10-26 04:50:05,206:ERRORDTL:main: [1666785005195]<?xml version="1.0" encoding="UTF-8"?> <Errors> <Error ErrorCode="java.lang.NullPointerException" ErrorDescription="Error_description_not_available" ErrorRelatedMoreInfo=""> <Attribute Name="ErrorCode" Value="java.lang.NullPointerException"/> <Attribute Name="ErrorDescription" Value="Error_description_not_available"/> <Error ErrorCode="java.lang.NullPointerException" ErrorDescription="" ErrorRelatedMoreInfo="">
Cause
We identified the issue to be with incorrect YFS_Flow factory setup entry in v10 FP36.
Resolving The Problem
Issue will be fixed in the upcoming v10 Fix Pack(FP).
Until then, the following workaround can be used to get past the issue-
Run the following command from <Foundation_Install_Directory/bin> ./loadDefaults.sh <Foundation_Install_Directory>/repository/factorysetup/base_factorysetup/sba_core_installer.xml <Foundation_Install_Directory>/repository/factorysetup/base_factorysetup/XMLS/ to fix the NPE issue.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy05AAA","label":"OrderHub"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0.0"}]
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Document Information
Modified date:
14 November 2022
UID
ibm16839145