Troubleshooting
Problem
User logs onto Citrix Storefront website. User is presented with a 'Controller' icon. User clicks on the icon.
This triggers the Citrix client to open, and it appears that the Controller client will soon start launching. However, nothing happens after that.
- The Controller client does not appear
- The user is not prompted to logon/authenticate to Controller.
The problem only affects one user. It may appear intermittent.
Symptom
The Controller client does not appear, after clicking the Citrix icon.
Document Location
Worldwide
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Document Information
Modified date:
12 October 2021
UID
ibm10884838