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Not able to use item upload feature from SBC

Troubleshooting


Problem

Feature 'master data upload' for item upload from SBC. CSV file was downloaded as template and following properties are set in customer override file :-. yfs.sc.file.upload.dir=D:/folders/sterling92/Foundation/Temp yfs.sc.file.upload.maxfilesize=10MB yfs.sc.file.upload.maxfilesize.yfs_item=10MB yfs.sc.file.upload.allowedfiletypes=*.txt,*.pdf,*.doc,*.csv yfs.sc.file.upload.type=ONSUBMIT On click of 'Submit' button, message is displayed as 'File data submitted successfully' Upload status is shown as In Queue . On line documentation doesn't mention how to go further with item upload. Is there a need to setup agent server which would receive data from the queue?

Symptom

Upload status shows as "In Queue" only on SBC status screen

Cause

Need to run Agents for data processing

Diagnosing The Problem


Resolving The Problem

Need to configure the following Agents for data processing and run them:-
1.Master upload Scheduler
2.Master upload Runner,
3.Master upload Summarizer

Agent configuration should resolve the the problem

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Documentation","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
10 May 2022

UID

swg21626599

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