Troubleshooting
Problem
When a new organization or site is created and you click Save button the organization or site newly created disappears Note: The new organization or site is created in database.
Symptom
New organization or site vanishes when you click Save button in Organizations application
If you go back to list tab and search for the new organization or site, Maximo won't show any results
Cause
User is unable to access Inactive organizations or site because he hasn't the right to do that since Can Access Inactive Sites? option from user profiles is unchecked.
Environment
Maximo 7.1
Diagnosing The Problem
Create new organization and click save button. As a result the new organization disappears.
Resolving The Problem
Go to Security > Users application, select the user affected by this and check Can Access Inactive Sites? Save record and check if everything is ok.
Note: Even if the user belongs to maxadmin group, it doesn't mean he will be able to see inactive organizations or sites. He must have this option checked.
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Document Information
Modified date:
04 February 2019
UID
swg21572294