Troubleshooting
Problem
After a connection has been added to Planning Analytics for Excel, the connection is lost/removed when PA for Excel is closed and reopened.
Resolving The Problem
One specific cause of this problem with one customer, had been the use of a tool named DGAgent (Digital Guardian). When this tool was disabled, the problem no longer occurred. Customer had worked with their DGAgent team to identify and resolve the problem.
Document Location
Worldwide
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Document Information
Modified date:
08 August 2019
UID
ibm10967025