Question & Answer
Question
How do you generate a HAR file to troubleshoot issues with the IBM Cloud Console?
Answer
The sections below explain how to use Google Chrome or Mozilla Firefox to generate a HAR file, which can be used to investigate issues with the IBM Cloud console.
Google Chrome
- Open Google Chrome.
- Access the page in which you are experiencing trouble.
- Select the Chrome menu (⋮) at the upper-right of your browser window and then select Tools > Developer Tools. The Developer Tools open as a docked pane at the side or bottom of Chrome.
- Click the Network tab.
- Select the Preserve log option.The recording should autostart and you should see a red circle at the upper left of the Network tab. If not, click the black circle to start recording activity in your browser.
- Refresh the page that you are on or go through the steps to reproduce the problem that you have been experiencing while Google Chrome is recording activity.
- Right-click within the Network tab.
- Click Save as HAR with Content to save a copy of the activity that you recorded.
- Save the HAR file and share it to IBM Cloud Support for review.
Mozilla Firefox
- Open Firefox.
- Go to the page where you are experiencing trouble.
- Select the Firefox menu (three horizontal parallel lines) at the upper-right of your browser window.
- Select Developer > Network. The Developer Network Tools open as a docked pane at the side or bottom of Firefox.
- Click the Network tab. The recording autostarts after you start performing actions in the browser.
- Refresh the page that you are on or go through the steps to reproduce the problem you have been experiencing while Firefox is recording activity.
- Right-click anywhere under the File column.
- Click Save all as Har.
- Save the HAR file and share it to IBM Cloud Support for review.
Related Information
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCL60","label":"IBM Cloud Platform"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB21","label":"Public Cloud Platform"}}]
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Document Information
Modified date:
25 October 2023
UID
ibm1KB0011473