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How do you generate a HAR file to troubleshoot issues with the IBM Cloud Console?

Question & Answer


Question

How do you generate a HAR file to troubleshoot issues with the IBM Cloud Console?

Answer

The sections below explain how to use Google Chrome or Mozilla Firefox to generate a HAR file, which can be used to investigate issues with the IBM Cloud console.

Google Chrome

  1. Open Google Chrome.
     
  2. Access the page in which you are experiencing trouble.
     
  3. Select the Chrome menu (⋮) at the upper-right of your browser window and then select Tools > Developer Tools. The Developer Tools open as a docked pane at the side or bottom of Chrome.
     
  4. Click the Network tab.
     
  5. Select the Preserve log option.The recording should autostart and you should see a red circle at the upper left of the Network tab. If not, click the black circle to start recording activity in your browser.
     
  6. Refresh the page that you are on or go through the steps to reproduce the problem that you have been experiencing while Google Chrome is recording activity.
     
  7. Right-click within the Network tab.
     
  8. Click Save as HAR with Content to save a copy of the activity that you recorded.
     
  9. Save the HAR file and share it to IBM Cloud Support for review.

Mozilla Firefox

  1. Open Firefox.
     
  2. Go to the page where you are experiencing trouble.
     
  3. Select the Firefox menu (three horizontal parallel lines) at the upper-right of your browser window.
     
  4. Select Developer > Network. The Developer Network Tools open as a docked pane at the side or bottom of Firefox.
     
  5. Click the Network tab. The recording autostarts after you start performing actions in the browser.
     
  6. Refresh the page that you are on or go through the steps to reproduce the problem you have been experiencing while Firefox is recording activity.
     
  7. Right-click anywhere under the File column.
     
  8. Click Save all as Har.
     
  9. Save the HAR file and share it to IBM Cloud Support for review.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCL60","label":"IBM Cloud Platform"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB21","label":"Public Cloud Platform"}}]

Document Information

Modified date:
25 October 2023

UID

ibm1KB0011473

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