Troubleshooting
Problem
A report output in IBM Cognos Analytics 11 shows Ctrl + Shift + 2 at the start of the screen. The behavior is present only for some users, and not all reports and is first seen after the upgrade from IBM Cognos Business Intelligence 8.x or 10.x
Symptom
Ctrl + Shift + 2 at the start of a report output
Cause
The user profile is set to use a skin that has not been migrated to IBM Cognos Analytics 11.
Environment
IBM Cognos Analytics 11.x
Resolving The Problem
Option 1: In Cognos Administration Console change the referenced style for the User Profile, to one of IBM Cognos Analytics standard styles
- As the Administrator role, go to the Administration Console
- On Security Tab, go to the namespace for the authenticated user
- Locate the User Profile in the namespace. The Search feature can be used to locate the user
- Click Properties for the Users's Profile, Preferences tab
- Set the Style option to Corporate
Option 2: Copy the skins folder from <c10>\webcontent\skins to <c11>\webcontent\skins and <c11>\webcontent\bi\skins.
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Document Location
Worldwide
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Document Information
Modified date:
03 November 2021
UID
ibm10959689