Troubleshooting
Problem
This technote explains why the error, "No Java virtual machine was found", occurs when starting the IBM® Rational® ClearQuest® Eclipse rich client platform (RCP).
Symptom
The following error can occur when attempting to start the RCP client:
A Java Runtime Environment (JRE) or Java Development Kit (JDK) must be available in order to run ClearQuest. No Java virtual machine was found after searching the following locations: -Xj9
Cause
The IBM JRE packaged with the Rational products, including ClearQuest, is either missing or corrupt.
Diagnosing The Problem
Users can verify if the JRE files are missing by checking for files in the following directory, assuming a default installation path:
<drive>:\Program Files\Rational\Common\java
Resolving The Problem
ClearQuest can only operate with the packaged IBM JRE. It does not support separately downloaded JRE installations. In the event that the IBM JRE is missing or corrupted, perform a repair or reinstallation of ClearQuest on the affected computer. Disable the anti-virus and other file-level security software programs during either process.
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Document Information
Modified date:
16 June 2018
UID
swg21259491