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Low disk space alert is displayed by the operating system where IBM Planning Analytics is installed

Troubleshooting


Problem

Low disk space alert is displayed by the operating system where IBM Planning Analytics is installed.

Symptom

The operating system displays a low disk space alert. Additionally, the following symptoms might occur:

  • TM1® server shuts down unexpectedly
  • TM1 Web service does not start

Cause

If the issue is caused by Planning Analytics services, there could be many, large sized files in the following folders:
  • Log folder specified in tm1s.cfg

    Log files can take up a substantial amount of disk space when the server runs a long time between restarts. 

  • Dump folder in <TM1 installation folder>\bin64, or C:\Windows\System32 or C:\Windows\SysWOW64

    Dump files like Javacore, heap dump, snap, dmp are generated when a process crashes.

  • <TM1 installation folder>\webapps\tm1web\excelsheet
  • <TM1 installation folder>\wlp\usr\servers\tm1\workarea\  

    Files are stored in this folder when TM1 Web does not shut down properly.

Diagnosing The Problem

Check the following log files to see whether the low disk space message is logged:

  • tm1server.log
  • tm1web.log
  • tm1_messages.log

Resolving The Problem

You can free up disk space by deleting old or unused files. First, you must first shut down the TM1 server and then delete these files. Note, you can back up these files before you delete them.

For example, to delete old log files:

  1. Shut down the TM1 server.
  2. Go to the log folder specified in tm1s.cfg and delete old log files.

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
02 September 2021

UID

ibm10885839

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