Collecting information for MaaS360 Windows phones

• Account:  Account Number
• Issue:  Brief description of the issue
• Error:  Any error message received
• Screenshots/Videos: Please collect any visual information in order to identify the issue.
• Details:
  • An in-depth description of the issue that is being experienced.
  • What you are trying to do, versus what it is that they are experiencing in our system.
  • Can you replicate the issue? If so, what are the steps to replicate?
  • Approximately when did the issue occur? (for locating the issue within the logs.)
• Username:  Portal username of a device being troubleshot
• Device Name: Portal device name of the device being troubleshot
• OS Version: Operating system version of the device
• Make/Model: Make and model of device being troubleshot
  • Note: It's better if we can get screenshot from phone settings -> system -> about page -> device information which will include OS version & model number.
• App version: Version of the MaaS app installed on the device
  • Agent (Company Hub) version number (if issue specific to Company Hub)
  • PIM version number (if issue specific to PIM)
  • Docs version number (if issue specific to Docs)
  • Secure Viewer version number (if issue specific to SB)
• MDM Policy: Policy assigned to the device being troubleshot or test policy which was created to troubleshoot the issue
• Persona Policy: Persona Policy assigned to the device being troubleshot or test policy which was created to troubleshoot the issue
• Ruleset: Ruleset assigned to the device being troubleshot 
• T/S:  A detailed step by step process of any steps taken to troubleshoot an issue.  This should include the steps taken as well as the result of these steps.
• Logs Attachments : 

Fiddler Setup for Capturing Mobile Traffic

Collecting WP Device Information and ETW logs using Field Medic app

Windows Phone 10 Collecting Verbose logs using Tucan reader from PIM(MaaS360 Email app)

Windows Phone 8.1 PIM: Collecting Verbose Logs from PIM (MaaS360 Email app)

Windows Phones: Collecting Verbose Logs from MaaS360 app (Company hub app)

Windows Phone 10: Collecting Verbose logs using Tucan reader from MaaS360 Secure Browser 3.1 on Windows Phone 10

Template for ease of use: 

Account:

Issue: 
Error: 

Screenshots/Videos:
Details:

Username: 
Device Name: 
Make/Model: 
App Version: 
OS Version: 
Policy: 
Ruleset:

T/S: 
Logs Attachment