General Page
When using Kubernetes platforms, IBM Cloud Pak for Automation support is limited to the commercially available Kubernetes engine within a certified Kubernetes platform. For IBM technical support for other Cloud Native services please refer to the Software Product Compatibility Reports (SPCR)
For Red Hat Openshift Container Platform, IBM supports platform specific configurations services such as network configuration, load balancing, and security.
IBM does not warrant that all code defects will be corrected in these environments and will issue defect correction information, a restriction, or a workaround if the defect is also applicable in a fully supported environment (i.e. as specified in the SPCR). Some issues may require that IBM re-create the problem in another certified Kubernetes environment (Red Hat OpenShift Container Platform). If the problem does not occur or cannot be recreated in this environment, it will not be considered an IBM product defect.
Clarifications
- To allow the correct deployment of Cloud Pak for Automation, the support provider for a certified Kubernetes platform must take care of the configuration of the Kubernetes cluster. If the provider cannot resolve a problem with the platform, IBM Support reserves the right to deem the version, release or fix pack of the platform to be "not supported."
- Installations of IBM Cloud Pak for Automation must be done in certified Kubernetes environments (see Certified Kubernetes), which meet the minimum requirements of the Software Product Compatibility Reports (SPCR). IBM does not specifically support or not support any certified Kubernetes orchestration layer (for example, Rancher) or IaaS platform (for example, Alibaba).
- IBM Cloud Pak for Automation operator can deploy components to any certified Kubernetes environment. However, the operator will only deploy and configure up to the point of Kubernetes service. External access configuration to component services like ingress or application load balancer (ALB) will require manual post deployment steps. Additionally, this also means that some post initialization, configurations and integrations of components will need to be done manually.
- For Kubernetes platforms other than OpenShift, IBM cannot assist with Kubernetes environment setup tasks.
- IBM does not run compatibility tests on certified Kubernetes environments other than Red Hat OpenShift Container Platform.
- Cloud Pak for Automation containers might not be able to interact with a Kubernetes platform provider's services if they are not described in the SPCR. For example, the containers might not be able to send information that is used by certain monitoring and logging services.
- IBM technical support for Cloud Pak for Automation is limited to the code that is developed by IBM. On Red Hat OpenShift Container Platform, it also covers the configuration of the environment for the correct deployment of the Cloud Pak, including network configuration, load balancing, and security.
- This support statement is applicable to Cloud Pak for Automation. We also have similar statements for standalone offerings.
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Document Information
Modified date:
08 March 2022
UID
ibm10876926