How To
Summary
This document will help to collect information for MEG related issues
Steps
- Description of the issue
- Scale of the issue
- When did it start, how often?
- How many users, devices and resources (websites, shares) affected?
- Was it related after any software update on Mobile Device or MEG server?
- If MEG runs in HA mode, details about how many nodes are affected
- Details
- Date, time, user name(s), device type(s) and name(s)
- If only some users/device types/devices/resources are affected, provide working and non-working examples to compare
- If possible and applicable, a video from the mobile device with step-by-step actions or screenshots with the problem
- If only some users/devices are affected, working and non-working examples are required for comparison
- Cloud Extender logs which has Mobile Enterprise Gateway configured
- Mobile device logs - see links below
- Environment details
- Windows version where MEG is installed
- Any firewalls, proxies, Load Balancers, VPNs, Anti-viruses, security software etc. installed on the MEG machine?
- Screenshots of the Cloud Extender Configuration Tool might be useful in specific situations
- AD/LDAP details if the issue is related to authentication problems
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"Component":"Mobile Enterprise Gateway","Platform":[{"code":"PF032","label":"VM"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
15 March 2019
UID
ibm10874532