MustGather: Troubleshooting TM1 Application Tier Crashes

Gather the following information to troubleshoot a TM1 Application Tier Crash:

1. Environment information::

   1. TM1 Web version

   2. Operating System version

   3. Server hardware specification, i.e. CPUs and RAM

2. Java System Core and Java Thread Dumps:

   1. Java System Core(s) can be found in the \tm1_64\bin64 folder on the TM1 Application Tier, i.e. core.########.######.######.####.dmp (where the hashes indicate a unique timestamp and OS process identifier)

   2. Java Thread Dumps (e.g. javacore.########.######.######.####.txt) that can be found in the same folder as the Core (.dmp) file(s)

3. TM1 Web logs and configuration:

   1. The tm1web.log file that can be found in the \tm1_64\webapps\tm1web\WEB-INF\logs folder

   2. The tm1web_config.xml file that can be found in the \tm1_64\webapps\tm1web\WEB-INF\configuration folder

4. Garbage Collection Logs:

   1. If GC logging is enabled refer to the jvm.options file, that is located in the \tm1_64\wlp\usr\servers\tm1\ folder, for the -Xverbosegclog output location

   2. GC logging should be enabled for future occurrences see the following instructions