Troubleshooting
Problem
Depending on the type of problem you are encountering, providing a testcase to Planning Analytics Support can be useful in expediting a resolution. Providing a testcase that demonstrates the problem you are encountering will allow for greater flexibility in the testing/debugging process, and also allow for the testing of possible solutions. If you have reason to believe the problem you encountering is a product defect, such a testcase may be required by the Planning Analytics Development team in order to identify and test a code solution.
This document provides details on what is required when providing a testcase to Planning Analytics Support.
This document provides details on what is required when providing a testcase to Planning Analytics Support.
Diagnosing The Problem
Prior to providing a testcase, please attempt to simplify and isolate the problem. This can include:
-Attempting to replicate the problem using a sample database ( Planning Sample, 24Retail )
-Attempting to replicate the problem using a sample database ( Planning Sample, 24Retail )
-Commenting out different lines in Rules / TI Processes
-Removing aspects of your Reports / Books ( rows, columns, tabs )
-Removing aspects of your Reports / Books ( rows, columns, tabs )
When providing a testcase to Planning Analytics Support, please confirm whether the scenario encountered is something that use to work or if the scenario is the result of some new/recent application development. If the scenario is something that had worked previously, please provide details on what may have changed (version? configuration? etc..).
Resolving The Problem
-The files that must be provided for a testcase will vary depending on what you are facing
-It is best to consider all of the steps required to replicate a scenario to understand what files/folders are applicable
-If the testcase requires connections to external databases, we may require that same data via csv format/database export
The points below cover the majority of what is likely to be required:
-Exact TM1 Server version (
https://www-01.ibm.com/support/docview.wss?uid=swg21654934
)
-TM1 Configuration File (tm1s.cfg file)
*Location of the tm1s.cfg file will vary, however should be known to the TM1 Administrator
-TM1 Server Data Directory (entire folder)
-TM1 Server Data Directory (entire folder)
*If unclear of location, can be determined via the DatabaseDirectory parameter in the TM1 Configuration File
-Excel Files (for any applicable reports/sheets that are external to the TM1 Server)
-Excel Files (for any applicable reports/sheets that are external to the TM1 Server)
-Planning Analytics Workspace snapshot (for any PAW reports/books, via Lifecycle Manager)
*This can be achieved using Lifecycle Management in Workspace
*This can be achieved using Lifecycle Management in Workspace
-Cognos Analytics deployments/package/reportspecs (if related to CA Reporting)
-Any additional files required to complete the end to end problem recreation
-Steps required (in sequence) to replicate the problem, and screenshots where applicable
Document Location
Worldwide
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Document Information
Modified date:
20 February 2019
UID
ibm10872478