Troubleshooting
Problem
During the installation of a QRadar on Cloud Gateway 7.3.1, the error "Token is not a recognized format" is received. Verification of the token indicates that it is correct, but the same error is received.
Symptom
tail /var/log/setup-VERSION/qradar_netsetup.log
Where VERSION is the number corresponding to the latest folder. If you are not sure what is the latest folder, run the following command to display the latest:
ls -lt /var/log/ | grep setup | head -n 1
If you see the following errors, your token is not valid:
date qradar_netsetup.py[pid]: ibm_qradar_setup_ui fun_7000_console_Screen_validate [DEBUG] check_7000_console_Screen: Token 'console_id' is not a recognized format
date qradar_netsetup.py[pid]: ibm_qradar_setup_ui fun_7000_console_Screen_validate [ERROR] Token is not a recognized format.
Cause
The Gateway is able to communicate with the Console but the token is not valid, or already in use for that Console.
Resolving The Problem
- Complete the installation while you wait for a valid token. If you have access to the Console, generate a new token in the Self Serv App.
- Mount the ISO with the following command:
mount -o loop QRADAR.iso /media/cdrom
Where QRADAR.iso is the path to the same version ISO that is installed on the gateway.
- Start the Gateway installation by running the following command:
/media/cdrom/setup
-
In the Gateway Setup window of the installation wizard, select "configure later" to skip the token screen.
- Mount the ISO with the following command:
-
Once you receive a valid token:
- Run the following command on the Gateway:
/opt/qradar/bin/setup_qradar_host.py mh_setup interactive -p
-
Enter the valid token when prompted.
- Verify the script returns that it made a successful connection to your Console, and that it downloaded the VPN, and loaded all parts.
- In the Web User Interface, admin tab, select Deploy Changes button.
- Run the following command on the Gateway:
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKMKU","label":"IBM QRadar on Cloud"},"ARM Category":[{"code":"a8m0z000000GneaAAC","label":"QRadar->Install->Cloud"}],"ARM Case Number":"TS001897925","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.1","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
09 June 2020
UID
ibm10872450