How to collect information for MaaS360 Android Browser

Steps

• Account:  Account Name
• Issue:  Brief description of the issue
• Error:  Any error message received
• Details: An in depth description of the issue that you are experiencing. 
  • What are you trying to do, versus what it is that you are experiencing in our system. 
  • Are you able to  replicate the issue? If so, how?
• T/S:  A detailed step by step process of any steps taken to troubleshoot an issue.  
  • This should include the steps taken as well as the result of these steps.
• Username:  Portal username of device being troubleshot
• Device Name: Portal device name of device being troubleshot
• Make/Model: Make and model of device being troubleshot
• OS Version: Operating system version of the device
• Agent version: Version of the MaaS app installed on the device 
• MDM Policy: Policy assigned to device being troubleshot or involved in the issue
• Persona Policy: Persona Policy assigned to the device being troubleshot or involved in the issue
• Browser Policy source: Which policy contains the information for the browser policy? MDM? Persona?
• Browser version:  Version of the Browser Agent app installed on the device

• Gateway: Are you using a Gateway? Rover, MaaS, None?

• Number of affected devices : To determine the impact of the issue.

• Approx. time of the issue : This will help the R&D team to locate the issue on the logs.

• Permission to Enroll: A Yes or No on whether we have the permission to enroll our test device to your environment
• Enrollment credentials : If the above is Yes, then please provide the test credentials to enroll the test device.
• Replicated?: Has the issue been replicated in another browser?
• Device Logs: Attach device logs from the device being troubleshot or involved in the issue
  • Logs must be taken including the time when the issue happened.
  • <link to collect Android device logs to be included>
• Browser Logs: Attach Browser logs from the device being troubleshot or involved in the issue
  • Logs must be taken including the time when the issue happened.
  • <link to collect Android Browser logs to be included>
• Gateway Logs (if applicable) : If you are using a Gateway , attach gateway logs.
  • Logs must be taken including the time when the issue happened.
  • <link to collect Gateway logs to be included>