Troubleshooting
Problem
MustGather documents aid in problem determination and save time resolving support cases.
Collecting MustGather data early, even before opening the support case, helps IBM Transformation Extender (ITX) Support quickly determine if:
1. Symptoms match known problems (rediscovery).
2. There is a non-defect problem that can be identified and resolved.
3. There is a defect that identifies a workaround to reduce severity.
4. Locating root cause can speed development of a code fix.
Collecting MustGather data early, even before opening the support case, helps IBM Transformation Extender (ITX) Support quickly determine if:
1. Symptoms match known problems (rediscovery).
2. There is a non-defect problem that can be identified and resolved.
3. There is a defect that identifies a workaround to reduce severity.
4. Locating root cause can speed development of a code fix.
Resolving The Problem
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Product Synonym
Ascential DataStage TX Mercator
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Document Information
Modified date:
20 June 2024
UID
swg21244201