IBM Support

False Non-Maskable Interrupt (NMI) errors reported by RSA II or BMC - Servers

Troubleshooting


Problem

After an undetermined amount of time, the RSA II Slimline or baseboard management controller (BMC) error log will report a software Non Maskable Interrupt (NMI).

Resolving The Problem

Source

RETAIN tip: H182750

Symptom

After an undetermined amount of time, the IBM Remote Supervisor Adapter II (RSA II) Slimline or baseboard management controller (BMC) error log will report a software Non Maskable Interrupt (NMI).

Affected configurations

The system may be any of the following IBM eServer xSeries servers:  

  • IBM eServer xSeries 346, type 8840, any model
  • IBM eServer xSeries 236, type 8841, any model
  • IBM eServer xSeries 336, type 8837, any model

The system's diagnostics pass.

Solution

Update the BMC code to the latest level for your system.

Workaround

No workaround has been identified.

Additional information

This software NMI is not a functional problem, but a false informational message that is being logged. This will not reboot the server and causes NO catastrophic events to occur.

 

Document Location

Worldwide

Operating System

System x:Operating system independent / None

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW20P","label":"Older System x->xSeries 336"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW20Q","label":"xSeries 346"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW20R","label":"Older System x->xSeries 236"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-57209

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