Troubleshooting
Problem
RSA is unable to save ASM logfiles from remote Web browser.
Resolving The Problem
| Source |
|---|
RETAIN tip H181092
| Symptom |
|---|
RSA: Unable to save ASM logfiles from remote Web browser
When using Microsoft Internet Explorer (below version 6.x) as a browser for the Remote Service Adapter, the log files must be saved One Page at a time, using copy and paste.
Note: All Windows operating systems, to date ship with versions of Explorer below this level.
| Affected configuration |
|---|
The system is configured with the following option(s):
- an IBM Remote Supervisor Adapter, option p/n 09N7585, FRU 36L9912.
- an IBM Remote Supervisor Adapter II, option p/n 59P2984, FRU 02R1654.
- an IBM Remote Supervisor Adapter II-EXA, option p/n 13N0382, FRU 73P9246.
Note: The IBM eServer xSeries 450, 445, 440, 365 and 360 come with an IBM Remote Supervisor Adapter as standard.
| Solution |
|---|
Upgrade the Microsoft Internet Explorer to version 6.x (or higher).
| Workaround |
|---|
Copy what is displayed on the screen, page at a time to the clipboard, then to a text file.
Document Location
Worldwide
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Document Information
Modified date:
29 January 2019
UID
ibm1MIGR-53999