IBM Support

No keyboard input when using RSA Remote Console Redirection function - Servers

Troubleshooting


Problem

After redirecting the console of a Linux server, using the Remote Supervisor Adapter's (RSA) Remote Console Redirect function, keyboard access works in BIOS but will not work after Linux boots to its login console.

Resolving The Problem

Source

RETAIN tip: H177476

Symptom

After redirecting the console of a Linux server, using the Remote Supervisor Adapter's (RSA) Remote Console Redirect function, keyboard access works in BIOS but will not work after Linux boots to its login console.

Affected configuration

The system may be any of the following IBM eServer xSeries servers:

  • xSeries 342, type 8669, any model
  • xSeries 232, type 8668, any model
  • xSeries 220, type 8646, any model
  • xSeries 220, type 8645, any model

The system is configured with the following option(s):

  • IBM Remote Supervisor Adapter, option part number 09N7585, replacement part number (FRU) 36L9912

The following NOS(es) are affected:

  • Caldera
  • Red Hat Linux
  • SUSE LINUX
  • TurboLinux
Solution

This behavior has been corrected in the latest release of the RSA firmware and device driver.

Workaround

Edit /etc/modules.conf and comment out all lines which make reference to "usb".

Additional information

On Linux servers, the RSA uses the resources of the USB legacy devices to channel the video output. When the Linux USB device driver loads it locks that resource, making it unavailable for the RSA to use.

 

Document Location

Worldwide

Operating System

Older System x:Caldera Open UNIX 8.x

Older System x:Red Hat Linux

Older System x:SUSE Linux

Older System x:Turbolinux

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-50755

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