IBM Support

Removing ServeRAID hot-swap hard drives improperly may cause damage - Servers

Troubleshooting


Problem

The operating system may crash or exhibit other unpredictable behavior. This can involve data loss and physical hard disk drive damage. This may occur if hot-swap hard disk drives under the control of ServeRAID controllers are removed without first preparing them for removal.

Resolving The Problem

Source

RETAIN tip H026485

Symptom

The operating system may crash or exhibit other unpredictable behavior. This can involve data loss and physical hard disk drive damage. This may occur if hot-swap hard disk drives under the control of ServeRAID controllers are removed without first preparing them for removal.

Affected configurations

The system may be any of the following IBM eServer xSeries servers:
  • an IBM eServer xSeries 440, type 8687, any model
  • an IBM eServer xSeries 380, type 8683, any model
  • an IBM eServer xSeries 370, type 8681, any model
  • an IBM eServer xSeries 360, type 8686, any model
  • an IBM eServer xSeries 350, type 8682, any model
  • an IBM eServer xSeries 342, type 8669, any model
  • an IBM eServer xSeries 340, type 8656, any model
  • an IBM eServer xSeries 330, type 8675, any model
  • an IBM eServer xSeries 330, type 8674, any model
  • an IBM eServer xSeries 330, type 8654, any model
  • an IBM eServer xSeries 300, type 8672, any model
  • an IBM eServer xSeries 255, type 8685, any model
  • an IBM eServer xSeries 250, type 8665, any model
  • an IBM eServer xSeries 240, type 8664, any model
  • an IBM eServer xSeries 235, type 8671, any model
  • an IBM eServer xSeries 232, type 8668, any model
  • an IBM eServer xSeries 230, type 8658, any model
  • an IBM eServer xSeries 220, type 8646, any model
  • an IBM eServer xSeries 220, type 8645, any model
  • an IBM eServer xSeries 200, type 8481, any model
  • an IBM eServer xSeries 200, type 8479, any model
  • an IBM eServer xSeries 200, type 8478, any model
  • an IBM eServer xSeries 150, type 8658, any model
  • an IBM eServer xSeries 135, type 8654, any model
  • an IBM eServer xSeries 130, type 8654, any model  

The system may be any of the following IBM Netfinity servers:

  • a Netfinity 8500R server, type 8681, any model
  • a Netfinity 7600 server, type 8665, any model
  • a Netfinity 7100 server, type 8666, any model
  • a Netfinity 7000-M10 server, type 8680, any model
  • a Netfinity 7000 server, type 8651, any model
  • a Netfinity 6000R server, type 8682, any model
  • a Netfinity 5600 server, type 8664, any model
  • a Netfinity 5500-M20 server, type 8662, any model
  • a Netfinity 5500-M10 server, type 8661, any model
  • a Netfinity 5500 server, type 8660, any model
  • a Netfinity 5100 server, type 8658, any model
  • a Netfinity 5000 server, type 8659, any model
  • a Netfinity 4500R server, type 8656, any model
  • a Netfinity 4000R (US) server, type 8652, any model
  • a Netfinity 4000R (Non-US) server, type 8653, any model
  • a Netfinity 3500-M20 server, type 8657, any model
  • a Netfinity 3500-M10 server, type 8655, any model
  • a Netfinity 3500 server, type 8644, any model
  • a Netfinity 3000 server, type 8476, any model
  • a Netfinity 1000 server, type 8477, any model
  • a Netfinity A100 server, type 8652, any model

The system may be any of the following IBM PC Servers:

  • a PC Server 720, type 8642, any model
  • a PC Server 704, type 8650, any model
  • a PC Server 520, type 8641, any model
  • a PC Server 500, type 8641, any model
  • a PC Server 330, type 8640, any model
  • a PC Server 325, type 8639, any model
  • a PC Server 320, type 8640, any model
  • a PC Server 315, type 8638, any model
  • a PC Server 310, type 8639, any model
  • a PC Server 300, type 8640, any model

The system may be any of the following IBM IntelliStations:

  • an IntelliStation E Pro, type 6836, any model
  • an IntelliStation E Pro, type 6846, any model
  • an IntelliStation E Pro, type 6867, any model
  • an IntelliStation E Pro, type 6893, any model
  • an IntelliStation M Pro, type 6229, any model
  • an IntelliStation M Pro, type 6849, any model
  • an IntelliStation M Pro, type 6850, any model
  • an IntelliStation M Pro, type 6868, any model
  • an IntelliStation M Pro, type 6888, any model
  • an IntelliStation M Pro, type 6889, any model
  • an IntelliStation M Pro, type 6898, any model
  • an IntelliStation R Pro, type 8654, any model
  • an IntelliStation Z Pro, type 6865, any model
  • an IntelliStation Z Pro, type 6866, any model
  • an IntelliStation Z Pro, type 6894, any model
  • an IntelliStation Z Pro, type 6899, any model

The system is configured with one or more of the following:

  • a Netfinity EXP10, type 3520, model 1RU
  • a Netfinity EXP15, type 3520, model 2RU
  • a Netfinity EXP200 Storage Expansion Unit, type 3530, model 1RU
  • a Netfinity EXP300 Storage Expansion Unit, type 3531, model 1RU

The system is configured with the following option(s):  

  • Onboard ServeRAID controller
  • a PC ServeRAID SCSI adapter, option part number 70G8489, replacement part number (FRU) 06H9334
  • a ServeRAID II Ultra SCSI adapter, option part number 76H3584, FRU 76H3587
  • a Netfinity ServeRAID-3H Ultra2 SCSI adapter, option part number 01K7207, FRU 01K7396
  • a Netfinity ServeRAID-3HB Ultra2 SCSI adapter, option part number 37L6086, FRU 01K7396 (adapter),
    • FRU part number 09L2105 (cache)
    • ServeRAID-3H Battery Backup Cache, option part number 28L1003, FRU 09L2105
  • a Netfinity ServeRAID-3L Ultra2 SCSI adapter, option part number 01K7364, FRU 01K7352
  • a Netfinity ServeRAID-4H Ultra160 SCSI controller, option part number 37L6889, FRU 37L6892 (controller),
    • FRU part number 37L6902 (cache daughter card)
    • FRU part number 37L6903 (cache battery)
  • a Netfinity ServeRAID-4L Ultra160 SCSI controller, option part number 37L6091, FRU 09N9540
  • a Netfinity ServeRAID-4M Ultra160 SCSI controller, option part number 37L6080, FRU 37L7258
  • a Netfinity ServeRAID-4M Ultra160 SCSI controller (Japan), option part number 19K0565, FRU 00N9543 (Japan)
  • a ServeRAID-4Lx Ultra160 SCSI controller, option part number 06P5740, FRU 06P5741
  • a ServeRAID-4Mx Ultra160 SCSI controller, option part number 06P5736, FRU 06P5737

The system has the symptom described above.

Solution

The faulting solution is taken from the IBM ServeRAID User's Reference. You must use either ServeRAID Manager or an ipssend devinfo command to determine the current state of the hard disk drive that is designated to be removed.
 
To spin down and remove the hard disk drive complete the following steps appropriate to the state of the hard disk drive:

RDY (Ready)
The hard disk drive has not spun down and there is no way to spin it down before removing it from the drive bay.
  1. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  2. Wait at least 20 seconds to allow the hard disk drive to spin down.
  3. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  4. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
EMP (Empty)
Theoretically, a drive should not be in a drive bay in the EMPty state. The hard disk drive may not be spun down and there is no way to spin it down before removing it from the drive bay.
  1. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  2. Wait at least 20 seconds to allow the hard disk drive to spin down.
  3. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  4. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
ONL (Online)
  1. Set the hard disk drive as defunct using either ServeRAID Manager.
    1. Right-click the physical drive.
    2. Select Set drive state to defunct.

      Note:       You can use the ipssend setstate command from a command prompt window.

  2. Confirm the hard disk drive is marked DDD using either ServeRAID Manager or the ipssend devinfo command.
  3. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  4. Wait at least 20 seconds to allow the hard disk drive to spin down
  5. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  6. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay

    Note: If the logical drive is critical but not offline, a rebuild automatically occurs when a good hard disk drive is installed in the bay.
HSP (Hot Spare) procedure 1 using ServeRAID Manager
  1. Delete the hot-spare using ServeRAID Manager
    1. Right-click the physical drive
    2. Select Delete hotspare.

  2. Confirm the hard disk drive is displayed in the Ready state.
  3. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  4. Wait at least 20 seconds to allow the hard disk drive to spin down
  5. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  6. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
HSP (Hot Spare) procedure 2 using ipssend in a command prompt window -
  1. Set the hot-spare state to defunct using the ipssend setstate DHS command.
  2. Confirm the hard disk drive is marked DHS using the ipssend devinfo command.
  3. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  4. Wait at least 20 seconds to allow the hard disk drive to spin down and park the heads.
  5. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  6. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
SHS (Standby Hot Spare) procedure 1 using ServeRAID Manager
  1. Delete the hot-spare using ServeRAID Manager
  2. Right-click the physical hard disk drive
  3. Select Delete standby hotspare.
  4. Confirm the hard disk drive is displayed in the Ready state.
  1. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  2. Wait at least 20 seconds to allow the hard disk drive to spin down.
  3. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  4. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
SHS (Standby Hot Spare) procedure 2 using ipssend in a command prompt window
  1. Set the hot-spare state to defunct using the ipssend setstate DHS command.
  2. Confirm the hard disk drive is marked DHS using the ipssend devinfo command
  3. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  4. Wait at least 20 seconds to allow the hard disk drive to spin down.
  5. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  6. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.
DDD (Defunct Disk Drive) or DHS (Defunct Hot Spare)
  1. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  2. Wait at least 20 seconds to allow the hard disk drive to spin down.
  3. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  4. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.

    Note: If the logical drive is not offline, a rebuild automatically occurs when a good hard disk drive is installed in the bay.
RBL (Rebuilding)
  1. Set the hard disk drive state to defunct using the ipssend setstate command from a command prompt window.
  2. Confirm the hard disk drive is marked Defunct (DDD) using either ServeRAID Manager or ipssend devinfo command
  3. Gently unlatch the hard disk drive tray latch fully, but do not slide it any further from the drive bay.
  4. Wait at least 20 seconds to allow the hard disk drive to spin down.
  5. Carefully slide the hard disk drive from the bay without inducing shocks or jolts on the hard disk drive.
  6. Wait at least 30 seconds from the time the hard disk drive was unlatched before installing a hard disk drive back into the bay.

    Note: If the logical drive is not offline, a rebuild automatically occurs when a good hard disk drive is installed in the bay.
Additional information
The procedures in this document are useful in the following situations:  
  • To test or observe the operation of the hotspare hard disk drive.
  • To replace a physical drive marked with Predictive Fault Analysis (PFA).
  • To replace an unwarrantied physical drive.
  • To upgrade an array configured with one or more physical hard disk drive's that are not the same size. The smaller capacity hard disk drive's in the array can be replaced with larger capacity hard disk drive's so the array no longer has unusable capacity and an inefficient configuration.

Warning: If you do not change an online physical drive state to defunct before removing the hard disk drive from the server or enclosure, you risk losing data or damaging the physical hard disk drive.

Results of hard disk drive removals without preparation by logical drive state (For non-RAID level-0 logical drives)
Logical drive state Results of hard disk drive removals without preparation
Critical The logical hard disk drive state will change to offline.
RAID level-0 and Okay The logical hard disk drive state will change to offline.
Non RAID level-0 and Okay The logical hard disk drive state will change to critical.

Results of hard disk drive removals without preparation by logical drive state (For RAID level-0 logical drives)
Logical drive state Results of hard disk drive removals without preparation
Critical The logical hard disk drive state may change to offline.

 

 

Document Location

Worldwide

Operating System

BladeCenter:All operating systems listed

IntelliStation Pro:All operating systems listed

System x:Operating system independent / None

Older System x:Operating system independent / None

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Document Information

Modified date:
18 April 2023

UID

ibm1MIGR-44668

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