Troubleshooting
Problem
MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Resolving The Problem
Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:
Gathering general information
For all releases of IBM HTTP Server, manually gather the following information for each host machine:
Gathering component specific information
For assistance in help identifying the component causing problems, visit the Troubleshooting guide for WebSphere® Application Server.
Otherwise, take a look at the components and the component descriptions. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, click on the component and follow the instructions in the associated MustGather document:
Submitting information to IBM support
After a case is open, you can submit diagnostic MustGather data to IBM.
Related information
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a work around to reduce severity.
- Locating root cause can speed development of a code fix.
Gathering general information
For all releases of IBM HTTP Server, manually gather the following information for each host machine:
- apachectl -V/apache.exe -V output
- The installed interim fixes
- Your operating system, release, and maintenance level
- The URL experiencing a problem
Gathering component specific information
For assistance in help identifying the component causing problems, visit the Troubleshooting guide for WebSphere® Application Server.
Otherwise, take a look at the components and the component descriptions. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, click on the component and follow the instructions in the associated MustGather document:
- TLS/SSL/HTTPS/GSKit Problems
- Runtime issues including Crashes, Hangs, and other symptoms
- WebServer Administration within WAS Admin Console
- WAS WebServer Plug-in / Dynamic content Problems
- LDAP Authentication
Submitting information to IBM support
After a case is open, you can submit diagnostic MustGather data to IBM.
Related information
[{"Product":{"code":"SSEQTJ","label":"IBM HTTP Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Runtime","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5.5;8.5;8.0;7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IBM HTTP Server","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
18 January 2024
UID
swg21192683