Troubleshooting
Problem
When using TM1 Perspectives through Citrix, Excel randomly crashes.
Symptom
Excel crashes / closes without warning
Resolving The Problem
Customers who have encountered this problem, have found that the Excel crash is related to a corrupt Citrix User profile. To resolve this issue, the Citrix User profiles had to be reset.
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Document Information
Modified date:
03 January 2019
UID
ibm10793731