Troubleshooting
Problem
Users are unable to log in to Planning Analytics for Excel
Symptom
The following error occurs:
The operation has timed out
System.Net.WebException: The operation has timed out
Server stack trace:
at
Cognos.Office.Tm1.Connections.Tm1Connection.HandleWebException(TM1WebException x, Uri path)
Resolving The Problem
This particular timeout message occurred because of a blocked port between the TM1 Application Server (where PMHub is running), and the TM1 Admin Server.
To resolve the problem, the TM1 Admin Host port 5898 had to be opened to allow the TM1 Application Server to communicate directly to the TM1 Admin Server via REST.
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
17 December 2018
UID
ibm10791601