Troubleshooting
Problem
This technote address an "Error 2755. Server returned unexpected error 1632 attempting to install package D:\scr.msi." error. This error occurred when installing Crystal Reports 8 on a Windows 2000 operating system for use with IBM® Rational® ClearQuest® 2002.
Cause
Permission's need to be modified on the "Installer" Folder.
Resolving The Problem
To resolve this error message and install Crystal Reports 8, perform the following steps:
- In the Windows Explorer, search for the "Installer" folder under the WINNT directory. The "WINNT\Installer" folder should now appear.
NOTE: If the "Installer' folder is not there, go to the "Tools" menu and click "Folder Options". Click the "View" tab and de-select "Hide Protected Operating System Files".
- Right click on the "Installer" folder, click "Properties" and then select the "Security" tab. If the following message occurs, take ownership of the folder:
"You do not have permission to view or edit the current permission setting but you can take ownership or change auditing settings."
- Verify that the Administrator has Full control and Everyone has Read and Execute only.
- Run installation again to successfully install Crystal Reports 8 on Windows 2000.
NOTE: This error has also been seen when trying to install Crystal Reports from a terminal server. The user had mapped a drive to the setup of Crystal Reports and then received the above error. The solution was to use UNC to install the application instead of mapping a drive to the setup program.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2002.05.00;2002.05.20","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Historical Number
14624
Was this topic helpful?
Document Information
Modified date:
29 September 2018
UID
swg21123922