Add or update Primary Administrator for a MaaS360 customer and partner account

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From 10.69 release, MaaS360 provides customers and partners the ability to change the Primary Administrator of an account. Previously, changing Primary Administrator had to be done by contacting IBM Customer Support Team. Many of the important MaaS360 notifications for the account are sent to the Primary administrator.

Only Global Administrators with Service Administrator role will have permission to mark an administrator as Primary Administrator for a customer or partner account. This function is applicable for a partner account as well.

For an administrator to be a Primary Administrator, the administrator must have Service Administrator role. 

Following administrators are not entitled to be Primary Administrator:

• Account-specific administrators for a Partner account.
• Group administrators for a Customer account.

From Setup > Administrators under Portal Administration, Administrators page is accessible.

The Global Service Administrator marks an administrator as Primary Administrator while creating a new administrator or while editing an existing administrator account.

Note: Only one Primary Administrator can exist for an account at any time. If an administrator is marked as Primary Administrator, then the existing Primary Administrator loses that role.

Viewing an example of marking as Primary Administrator (customer account) during add administrator workflow in Assign Roles page

Viewing an example of marking as Primary Administrator (customer account) during edit administrator workflow

Viewing an example of administrator account marked as Primary in Administrators page