Troubleshooting
Problem
After doing an over-the-top easy installation of 11.0.12 over 11.0.6. Open Google Chrome Version 70.0.3538.110 (Official Build) (64-bit) and type in the URL (<http://servername/ibmcognos/bi>).
Resolving The Problem
Clear cache and cookies in Google Chrome
Steps:
1. In Chrome, click More
2. Click More Tools > Clear Browsing Data
3. Choose a time range. To delete everything, select All time
4. Check boxes next to Cookies and other site data and Cached images and files
6. Click Clear Data
Set Allow anonymous access to False in Cognos Configuration
Steps:
1. Open Cognos Configuration
2. Security - Authentication - Cognos - Allow Anonymous access set to False
3. Restart the services
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Was this topic helpful?
Document Information
Modified date:
28 November 2018
UID
ibm10742509