IBM Enterprise Support and Preferred Care options for Multi-vendor IT support services

IBM Multi-vendor Services (MVS) Remote Technical Support (RTS) is IBM Support for non-IBM hardware and software. MVS is a trans-disciplinary team of Level 1 and Level 2 network support specialists. Working closely with our clients and IBM field teams, MVS provides vigorous technical support across the world 24x7x365. We have enabled robust technical support services for a wide spectrum of multi-vendor hardware and software products over the last 2 decades via our Global Support Offerings.

MVS operates with 400+ employees worldwide with the following portfolio: Multi-vendor Services (IMS), Managed Maintenance Services (MMS), and Alliances. Our long list of partners includes Microsoft, Red Hat, SUSE, VMware, HPE, Dell, Fujitsu, Sun/Oracle Servers, NetApp, Lenovo, Perforce (Open-Source Software), Pure Storage, Cisco, Juniper, Riverbed, F5, Palo Alto, Check Point, Fortinet.

MVS RTS business is comprised of 4 segments: