IBM Enterprise Support and Preferred Care options for Appliances
IBM Appliances provide a complete solution of integrated hardware and software. All IBM Appliances include the same Enterprise Support and Preferred Care options as outlined in the On-premises Software page; however, we have additional hardware upgrades available.
Here is a summary of our Appliance support offerings
Enterprise Support
Enterprise Support options | Client need | Features | Response Goals † | Hardware Support Goals | Fee |
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Preferred Care
Preferred Care options | Client need | Features | Response Goals † | Hardware Support Goals | Fee |
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Prioritized
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† Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
Renew your Appliance Subscription and Support with Passport Advantage Online .
For a complete overview of IBM Appliances, including migration, quickstart, health check, configuration and management services, review the Appliance Support Guide .
Additional references:
- If you are a client in the United States looking for tighter security with your support interactions, review our US Secure Support page.
- If you require a support solution across multiple vendors, review our Multi-vendor Support page.
- If you are a developer looking for help to code your applications, see IBM Support for Developers for available options.
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