IBM Support

SPSS Modeler Subscription or Watson Studio Desktop Sign-In Error - Cannot verify license.

Question & Answer


Question

Upon launch of IBM SPSS Modeler Subscription or Watson Studio Desktop, I see a Sign-In Error dialog box that indicates a problem with the license and suggests the issue is with internet access. The exact error reads:

"License verification failed.  Ensure you have internet access and click Retry,
If you already have internet access, you might need to allowlist the 'SPSS License Server' on your corporate firewall.  Refer to your firewall documentation or contact your system administrator and add the following URL to the allowlist:  https://spsssub.ibm.com/licsrv.  

Cause

Firewall settings

Answer

To correct this issue, configure your internet security program or firewall to allow access to the following URL:

https://spsssub.ibm.com/licsrv

Also, allow access to the following executable files:

Modeler Subscription:
spssengine.exe
jxbrowser-chromium.exe
java.exe
javaw.exe
modelerclient.exe

Information where access is required using Extension Hub (R/Python Hub Extensions external to Modeler):
http://raw.githubusercontent.com (151.101.0.133)
https://github.com (192.30.253.113)
http:/ibmpredictiveanalytics.github.io (185.199.108.153)
More information related to Extension Hub:
https://www.ibm.com/support/knowledgecenter/en/SS3RA7_sub/modeler_r_nodes_ddita/spss/base/extension_hub.html

Connecting to the Internet via a proxy, you might receive an error similar to "Some features are not available because no Internet connection was detected" when you try to open the Extension Hub via the Extensions > Extension Hub menu option.
To resolve this error, add the following parameters to the # JVM options in the jvm.cfg file (located in the config directory of the SPSS Modeler installation). Save the file and restart SPSS Modeler.
options, "-DproxyHost=proxyIP"
options, " -DproxyPort=proxyPort"

Watson Studio Desktop:

IBM Watson Studio.exe (C:\Program Files\IBM Watson Studio\IBM Watson Studio.exe)
nginx.exe (C:\Program Files\IBM Watson Studio\resources\application\core\nginx\nginx.exe)
Rscript.exe (C:\Program Files\IBM Watson Studio\resources\application\runtimes\r\R-3.5.1\bin\Rscript.exe and
C:\Program Files\IBM Watson Studio\resources\application\runtimes\r\R-3.5.1\bin\x64\Rscript.exe)
java.exe (C:\Program Files\IBM Watson Studio\resources\application\runtimes\modeler_runtime\modeler_server\jre\bin\java.exe)
python.exe (C:\ProgramData\WatsonStudioDesktop\miniconda3\envs\desktop\python.exe)
node.exe (C:\Program Files\IBM Watson Studio\resources\application\dependencies\node\node.exe)
jupyter.exe (C:\ProgramData\WatsonStudioDesktop\miniconda3\envs\desktop\Scripts\jupyter.exe)
jupyter-notebook.exe  (C:\ProgramData\WatsonStudioDesktop\miniconda3\envs\desktop\Scripts\jupyter-notebook.exe )

Since the method for adding exclusions is different for each internet security software provider, contact the software provider for details regarding how to 'allow list' files and file types in the vendor's internet security program.

For users who are completely behind a corporate firewall, which is a separate firewall from their workstation, the IT admin might need to specify both the license server URL and the port number for the workstation. For http and https connection, the default port numbers are 80 and 443. 

Also, note that SPSS subscription software cannot be used through corporate proxy, where governed by group policy.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3RA7","label":"IBM SPSS Modeler"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
01 September 2021

UID

ibm10738123

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