IBM Support

JAVA error when launch the GUI Console

Troubleshooting


Problem

Can not launch the IBM Control Center GUI Console from the HTTP Launch Page. 

 

Symptom

image-20181019134148-1

Cause

The network was blocking access to the CRL site for the JNLP signer certificate and the JAVA settings were forcing check of CRL.

Environment

Windows

Diagnosing The Problem

Try to access the URL for the CRL from the browser and look for an error message.

image-20181019134509-2

Resolving The Problem

Correct network to allow access to the CRL URL

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Component":"GUI Console","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.1.1.0;6.1.0.2;6.0.0.2;5.4.2.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 December 2019

UID

ibm10735895