Troubleshooting
Problem
When attempting to run a prompted report in the background, the Finish/Cancel button does nothing. If you click on it, there are no actions
that occur.
Symptom
Using the Browser's Developer Tools, you can see that there are 404 error messages for the javascript files and CSS files in the Console.
Attempting to hit those JS/CSS files directly in the browser also provides a 404.
Cause
Problematic Reverse Proxy Rule
Disabled SSO Login/SSO Legacy Rules.
Environment
Windows
IIS
Resolving The Problem
In this instance, we recreated the Reverse Proxy Rules and as the customer was not using SSO, we remove the SSO rules in IIS.
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
25 September 2018
UID
ibm10732950