Troubleshooting
Problem
You have just installed a v9 Windows S-TAP release and the service is stopped. The Windows Event log shows:
The GUARDIUM_STAP service terminated unexpectedly. It has done this 330 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
Symptom
Around the same time, these events show:
Description:
The Nptrc service depends on the NpProxy service which failed to start because of the following error:
The system cannot find the device specified.
Description:
The driver was unable to attach to the Named Pipes device stack.
An S-TAP diagnostic will show a Veritas PBX (Private Branch Exchange) process, e.g.:
pbx_exchange.exe
Cause
Older versions of v9 Windows S-TAP have a conflict with nptrc.sys and npproxy.sys.
Resolving The Problem
After installation, restart PBX and then restart Windows S-TAP Service.
Or upgrade to the highest release of v9 S-TAP.
Product Synonym
IBM Security Guardium
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Document Information
Modified date:
01 October 2018
UID
ibm10732055