Troubleshooting
Problem
When Cognos Analytics attempts to issue the following REST API call, it receives a HTTP 500 response code
https://SERVER_IP/bi/v1/notifications?unread-only=true&max=20&offset=0
Method: GET
Symptom
Nothing visually in the browser.
Developer tools issues a 500 error.
Cause
This is due to the browser not being able to validate the Website's certificate properly, either due to an incorrect machine name, or an invalid chain of trust.
When we make subsequent REST API calls, this security error will prevent proper calls from being made.
Environment
Secured Web Server, protected by HTTPS
Cognos Analytics 11.x
Diagnosing The Problem
Browser has an security error message.
The response from the website includes:
{"cause":"com.ibm.jsse2.util.h
Resolving The Problem
Correct the issue with the certificate or the chain of trust. If assistance is required, please contact your Security Administrator.
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Document Information
Modified date:
05 September 2018
UID
ibm10730459