Release of the QRadar Incident Forensics 7.3.1 Patch 6 ISO (7.3.1.20180912181210)

Content

About this upgrade

These instructions are intended to assist administrators to update appliances from QRadar Incident Forensics 7.2.8 to 7.3.1 Patch 6 by using an ISO file. For more information, see the QRadar Incident Forensics Installation Guide .

QRadar Incident Forensics 7.3.1 Patch 6 uses an ISO file to update to the latest software version. A minimum of QRadar Incident Forensics 7.2.8 Patch 1 (or later) is required to be able to upgrade to QRadar Incident Forensics 7.3.1 Patch 6.

See QRadar: Software update check list for administrators for a list of steps to review before updating your QRadar deployment.

Administrator notes

1. You must be on QRadar Incident Forensics 7.2.8 Patch 1 or later to upgrade to QRadar Incident Forensics 7.3.1 Patch 6.
2. The upgrade from QRadar Incident Forensics 7.2.8 Patch 1 to QRadar Incident Forensics 7.3.1 Patch 6 will use an .ISO file. In the past, ISOs were for new appliance installations only, but QRadar Incident Forensics 7.3.1 Patch 6 is an exception to this rule because of the Red Hat kernel update requirements.
3. Utilities or custom scripts that power users created for their QRadar Incident Forensics deployment should be copied off the system. During the 7.3.1 Patch 6 update, a warning is displayed that only data in /store will be preserved. After the appliance reboots, any scripts, 3rd party accounts, or utilities in /tmp, or /, or /root are deleted. This does not impact any ISO files that were initially mounted by using /root because this cleanup occurs later in the installation procedure.

Figure 1: If you have installed QRadar 7.2.8 or later, you are not required to install each ISO release to update to QRadar 7.3.1 Patch 6.

The QRadar Incident Forensics 7.3.1 Patch 6 ISO (20180912181210) can upgrade QRadar Incident Forensics 7.2.8 Patch 1 (7.2.8.20161207001258) and later to QRadar Incident Forensics 7.3.1 Patch 6. However, this document does not cover all the installation messages and requirements, such as changes to memory requirements or browser requirements for QRadar Incident Forensics. If you are on a version of QRadar Incident Forensics earlier than QRadar Incident Forensics 7.2.8 Patch 1, you can upgrade to QRadar Incident Forensics 7.2.8 Patch 10 before proceeding to install the QRadar Incident Forensics 7.3.1 Patch 6 ISO.

Before you upgrade

Ensure that you take the following precautions:

• Back up your data before you begin any software upgrade and verify that you have recent configuration backups that match your existing Console version. If required, take an on demand configuration backup before you begin. For more information about backup and recovery, see the QRadar Administration Guide .
• All appliances in the deployment must be at the same software and patch level in the deployment.
• Verify that all changes are deployed on your appliances. The update cannot install on appliances that have changes that are not deployed.
• A QRadar Incident Forensics 7.3.1 ISO is available to upgrade from QRadar Incident Forensics 7.2.8 Patch 1 or install a new appliance or virtual machine. To complete a new install, review the QRadar Incident Forensics Installation Guide .
• To avoid access errors in your log file, close all open user interface sessions.
• If you are unsure of the IP addresses or hostnames for the appliances in the deployment, run the utility /opt/QRadar/support/deployment_info.sh to get a .CSV file that contains a list of IP addresses for every managed host.
• If you are unsure of how to proceed when reading these instructions or the documentation, it is best to ask before you start your upgrade. To ask a question in our forums, see: https://ibm.biz/qradarforums .

Part 1. Staging files and pretesting your appliance

It is important to pretest your deployment to ensure that you will not experience unexpected issues when you update to QRadar Incident Forensics 7.3.1 Patch 6. A pretest is a common precaution to locate potential issues. The pretest does not restart services and can be completed without scheduled downtime. The pretest typically takes between 3 to 5 minutes to complete on each appliance. If for some reason your SSH session is disconnected, you can reconnect to the remote host using screen.

Procedure
The pretest should be completed on all hosts before you attempt to upgrade to QRadar Incident Forensics 7.3.1 Patch 6.

1. You must install the QRadar Console with 7.3.1 before you begin this procedure.
2. Download the QRadar Incident Forensics 7.3.1 Patch 6 ISO (5.5 GB) from the IBM Fix Central website: http://www.ibm.com/support/fixcentral/quickorder?product=ibm%2FOther+software%2FIBM+Security+QRadar+Incident+Forensics&fixids=7.3.1-QRADAR-QIFFULL-20180912181210

3. Use SSH to log in to your Console as the root user.
4. Open an SSH session to the QRadar Incident Forensics appliance.
5. Type the following command: screen
6. To make the directory for the update, type: mkdir -p /media/dvd
7. To verify you have enough space (5.5 GB) in /root or /var/log for the ISO on all appliances, type:
   df -h /root /var/log | tee diskchecks.txt
   • Best directory option: /root
     It is available on all appliance types, is the best option to host the ISO file.
   • 2nd best directory option: /var/log
     This directory is available on all appliances, but there might not be the required space available.
   • DO NOT USE: /tmp, /store/tmp, or /store/transient for your ISO upgrade. These directories are partitioned as part of the upgrade; you cannot use them as storage locations or mount points for the ISO file.
     
     If the disk check command fails, retype the quotation marks from your terminal, then re-run the command. This command returns the details to both the command window and to a file on the Console named diskchecks.txt. Review this file to ensure that all appliances have at minimum 5.5 GB of space available in a directory to copy the ISO before attempting to move the file to a managed host. If required, free up disk space on any host that fails to have less that 5.5 GB available.
     
     Reminder: Any utilities or custom scripts that you have created for QRadar Incident Forensics should be copied off the system. During the 7.3.1 update, a warning is displayed that only data in /store will be preserved. Scripts, 3rd party utilities in /tmp, or /, or /root will be deleted during the upgrade.

8. If there is not 5.5GB of space in /root or /var/log, make directory space for the ISO file.
9. Using WinSCP or SCP, copy the ISO to the /root or /var/log directory on the QRadar Incident Forensics Console with 5.5 GB of disk space for the ISO file.
10. To check for any previously mounted files in the /media/dvd directory, type the following command:
    df -h
11. You must unmount any previously mounted files before you mount this software update file. To unmount any previously mounted files, type the following command:
    umount /media/dvd
12. To mount the ISO, type the following command: mount -o loop /root/Rhe764forensics7_3_1_20180912181210.stable-7-3-1.iso /media/dvd
13. To pretest the Console appliance, type: /media/dvd/setup -t
    The pretest output is written to the command window. Review this output after the pretest completes.
14. Use SSH to open an SSH session to the other appliances in your deployment. QRadar Incident Forensics Support recommends that you run the pretest to identify issues before the update begins.
15. To pretest the managed host, type: /media/dvd/setup -t
    
    Results
    If an appliance in your deployment fails the pretest, you can take the recommended action from the pretest utility. The issue must be resolved before the update to 7.3.1 begins to prevent downtime for specific appliances. If there are messages you do not understand or want to discuss further, you can use our forums: https://ibm.biz/qradarforums .

Part 2. Installing the QRadar Incident Forensics 7.3.1 Patch 6 ISO

These instructions guide you through the process of upgrading an existing QRadar Incident Forensics install at 7.2.8 Patch 1 or later to QRadar Incident Forensics software version 7.3.1 Patch 6. The update on the Console must be completed first before you attempt to update QRadar Incident Forensics 7.3.1 Patch 6.

Procedure
You must complete: Staging files and pretesting your deployment before you begin the installation steps listed below.

1. Use SSH to log in to the Console as the root user.
   
   NOTE: When you log in, the SSH session should display 7.3.1 as the Console's version. This verifies that the QRadar Console has been updated to 7.3.1, which is required before you update your Incident Forensics appliance.
2. Open an SSH session to the QRadar Incident Forensics appliance.
3. To run the ISO installer, type the following command: /media/dvd/setup
   
   Important: Upgrading from QRadar Incident Forensics 7.2.8 Patch 1 or later to QRadar Incident Forensics 7.3.1 Patch 6 can take 1 to 2 hours to complete on the appliance.

Results
A summary of the ISO installation advises you of any issues. If there are no issues, use SSH to log in to managed hosts and start the installer on each host to run the setup in parallel.

Note: In QRadar 7.3.1 Patch 6, a kernel update is introduced to address issues with appliances failing to log in or list unit files. These issues could prevent the appliance from rebooting. This new kernel does not take effect until the appliance is rebooted. You might need to reboot your system manually for the kernel update to take effect.

To work around this issue, do one of the following:

•  If you are able to use SSH, type the following command: systemctl --force --force reboot
•  If you are not able to use SSH, you must perform a cold reboot of the appliance. To do this, physically reboot the appliance or use Integrated Management Module (IMM)

Part 3. Installation wrap-up

1. After all hosts are updated, send an email to your team to clear their browser cache before logging in to the QRadar Incident Forensics SIEM interface.
2. To unmount the /media/dvd directory, type: umount /media/dvd
3. Delete the ISO from the appliance.
4. Review any static routes or customized routing. As mentioned in the administrator notes, all routes were removed and will need to be reconfigured after the upgrade completes.
5. Review any iptable rules configured because the interface names changed in QRadar Incident Forensics 7.3.1 Patch 1 due to the Red Hat Enterprise 7 operating system updates. Any iptables rules that use Red Hat 6 interface naming conventions must be updated.

Resolved issues for QRadar Incident Forensics 7.3.1 Patch 6

Some APAR links in the table below might take 24 hours to display properly after a software release is posted to IBM Fix Central.

Where do I find more information?