MustGather: Collecting data for API Connect version 4 and version 5 Upgrade issue

Resolving The Problem

To help support investigate your upgrade issue please provide general data:

1) What version is being upgraded from?

2) What are the exact steps followed to get to this point

3) What error occurred? Please provide a screenshot of error if possible

4) What steps have you followed to troubleshoot this issue?

5) What is the date and time of the issue?

If this is for a Management node upgrade problem:

Provide the postmortem logs capturing the issue with date and time of upgrade from all management nodes.

If needed, here are the steps to gather the postmortem logs from a Management node:

1. login to CMC

2. Click on Cluster > management server > Click on '...'

3. Click on Download logs.

4. Upload these logs to the case

or

1. Log in to the CLI for the management server

2. Enter command 'debug postmortem generate fulllogs' 

3. Export this file and upload it to the case.

If this is for a Portal node upgrade problem:

Gather the following logs 

1. login to DevPortal via command line

2. Enter command 'generate_logs'

3. Export it using scp or FTP

4. Upload it to the case

Helpful Document on how to troubleshoot an upgrade failure from the IBM Documentation:

Troubleshooting the upgrade process to IBM API Connect Version 5.0 or later

https://www.ibm.com/support/knowledgecenter/SSMNED_5.0.0/com.ibm.apic.install.doc/overview_apic_troubleshooting_upgrade.html