Product Documentation
Abstract
For every problem, collecting data can aid in problem determination and save time in resolving Cases. Gathering this data before you contact IBM® Support might help you understand the problem and save time otherwise spent analyzing the data.
Content
Collecting MustGather data early, even before you open a Case helps IBM® Support quickly determine whether:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed a development code fix.
MustGather: Read First table of contents:
Gathering General Information | |
Submitting Information to IBM Support | |
Online Self-Help Resources |
Gathering General Information |
Gathering General Information
Manually collect the logs, $OMNIHOME/logs/tar -czvf log.tar.gz log
- - Full name and version of Operating System
- - Windows: imcl.exe listInstalledPackages
- - AIX, Linux : imcl listInstalledPackages
Provide a detailed explanation of the problem
- Current Behaviour
- Expected Behaviour
- Current Behaviour
- Expected Behaviour
Problem Components
|
Information to Gather
|
OMNIbus Object Server | IBM Netcool Operations Insight MustGather instructions |
OMNIbus Process Agent | Collecting Data for: Omnibus Process Agent |
OMNIbus Uni-directional Gateway | OMNIbus Uni-directional Gateway MustGather instructions |
OMNIbus Bi-directional Gateway | OMNIbus Bi-directional Gateway MustGather instructions |
OMNIbus WebGUI | Collecting Data: Read first for Netcool/OMNIbus WebGUI |
OMNIbus Integrations Gateways | Collecting data for: Omnibus Integrations Gateways |
OMNIbus Integrations Probes | MustGather details for probe integrations on UNIX MustGather details for probe integrations on WINDOWS |
Problem Description
|
Information to Gather
|
Installation Failure | MustGather: OMNIbus installation failure |
Core Dump or Segmentation Fault | Troubleshooting Coring Applications |
Object Server Fails To Start | MustGather: ObjectServer fails to start |
Submitting Information to IBM Support |
- After a Case is opened, you can upload diagnostic MustGather data to IBM.
Online Self-Help Resources |
- Review up-to-date product information at the OMNIbus Product Support Page.
- Use the IBM Support Page tool to access the Tivoli OMNIbus Support team when you require assistance from IBM.
- Use a RSS Reader. The Tivoli OMNIbus server has RSS Feeds that you can subscribe to so you remain updated on Tivoli OMNIbus server news. Help topics in regards to RSS can be found here .
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Document Information
Modified date:
19 July 2023
UID
swg27010615