Question & Answer
Question
How do you disable system user names without log in to the IBM DOORS client as the Administrator user?
Cause
In order to reset the DOORS Administrator password, the system user names database property must be disabled. Otherwise, use the -otdbpw switch as described in Tech Note #1324457 can fail to generate the keycode needed to reset the Administrator password. Normally, you would log in to the DOORS client as Administrator to disable system user names, but in this case, you cannot, as the Administrator password is lost. Thus, you must disable system user names from the back end in order to reset the Administrator password.
Answer
If you need to disable system user names without log in to DOORS, contact IBM Support to create a Case, and send your userlist.dtc file. Do not make user-related changes while you wait for Support to return your userlist.dtc file, as those changes would be lost when you replace the file with the version obtained from Support.
NOTE
When Support returns your userlist.dtc file, use the following steps:
- Stop the DOORS database (make sure that your users are all logged off first).
- Rename your userlist.dtc file to userlist.dtc.org, or a similar name that is not already in use.
- Place the new userlist.dtc file in your v6data/users directory.
- Restart DOORS. Now, the system usernames are disabled. You can proceed with resetting your Administrator password as described in Tech Note #1324457.
NOTE
- If you cannot reset your Administrator password by using the -otdbpw switch even though system user names are not enabled, refer to Tech Note #1576495.
- If you cannot send Support your userlist.dtc file, contact IBM Support team for alternative technique to reset your Administrator password with system user names enabled.
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000L3D6AAK","label":"DOORS"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"}]
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Document Information
Modified date:
09 June 2023
UID
swg21405107