Troubleshooting
Problem
The DXL crash error message occurs after entering the username, password and clicking "OK" in the "Login - DOORS" dialog box.
Symptom
The DXL error message that appears is shown below in detail:
![](/support/pages/system/files/support/swg/rattech.nsf/0/282bfba2db8f08998525761d00248093/Symptom/0.43A.gif)
-R-E- DXL: <DOORSHOME directory/lib/dxl/config/baseWindowShow2.inc:46> An unexpected error has occurred: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module doors.exe at 001B:0089FD00
-I- DXL: execution halted
-R-E- DXL: <wizard/welcome/welcomewiz.dxl:575> An unexpected error has occurred: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module doors.exe at 001B:008ADD3E
Backtrace:
<wizard/welcome/welcomewiz.dxl:751>
<Line:1>
-R-F- DXL: <wizard/welcome/welcomewiz.dxl:575> internal error, please submit a bug report
Backtrace:
<wizard/welcome/welcomewiz.dxl:751>
<Line:1>
![](/support/pages/system/files/support/swg/rattech.nsf/0/282bfba2db8f08998525761d00248093/Symptom/0.43A.gif)
Cause
The error occurs if the Rational DOORS client is run on Microsoft Windows 2000. From Rational DOORS version 8.3, Microsoft Windows 2000 platform is not supported.
Diagnosing The Problem
Check if the operating system is Microsoft Windows 2000
Resolving The Problem
To resolve the error, install the Rational DOORS client on one of the supported Operating Systems.
The supported Operating Systems are:
Microsoft Windows XP Professional
Microsoft Windows Vista Business Edition
Microsoft Windows Vista Enterprise Edition
For more detailed list of supported Operating Systems, please refer to the release notes from the URL below:
http://publib.boulder.ibm.com/infocenter/rsdp/v1r0m0/index.jsp
http://www.ibm.com/support/docview.wss?uid=swg21380552
The supported Operating Systems are:
Microsoft Windows XP Professional
Microsoft Windows Vista Business Edition
Microsoft Windows Vista Enterprise Edition
For more detailed list of supported Operating Systems, please refer to the release notes from the URL below:
http://publib.boulder.ibm.com/infocenter/rsdp/v1r0m0/index.jsp
http://www.ibm.com/support/docview.wss?uid=swg21380552
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.1.0.2;9.1;9.0;8.3;9.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Was this topic helpful?
Document Information
Modified date:
01 May 2020
UID
swg21398180