Troubleshooting
Problem
Planning Analytics TM1 Web /Planning Analytics Spreadsheet Services after upgrade to version 2.0.97 or newer throw error "Unsupported protocolSSL_TLSv2"
Symptom
Error "Unsupported protocolSSL_TLSv2" when try to access instances list
Cause
The problem is caused by Java update which is mentioned under document Upgrade to Java 17 in IBM® Planning Analytics TM1 Web - IBM Documentation
Resolving The Problem
Top resolve the problem we need to apply steps from document Upgrade to Java 17 in IBM® Planning Analytics TM1 Web - IBM Documentation
- Back up the existing jvm.options file in <installation_location>\wlp\usr\servers\tm1web\. For example, rename jvm.options to jvm.options.old. This step backs up your current settings.
- Rename jvm.options.new to jvm.options. This step uses the new version of jvm.options that is supplied with the latest version of Planning Analytics Spreadsheet Services.
- Restart IBM planning spreadsheet services. You should now be able to launch the TM1 Web landing page.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
06 September 2024
UID
ibm17167839